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Day-to-day support and incident investigation
Bring more of the support workload into your own team. Your AI can use FORGE to investigate an incident, explain the likely cause, propose a remedy, and prepare a useful handover when specialist escalation is needed.
An evidence-backed diagnosis and a proposed next action, with approved fixes carried into the change workflow.
- Trace a failed action through record state, access, forms, workflows, and integrations.
- Inspect workflow errors, queues, agent heartbeats, sessions, and permitted server logs.
- Draft a root-cause analysis, remediation plan, support response, and reusable runbook.
Operational coverage, response hours, escalation, and production access are agreed for the engagement. Incident investigation does not imply unattended monitoring or a 24/7 support SLA.